Field service engineers in every major US MSA. Scheduled preventive maintenance, 4-hour response SLAs for production-class presses, genuine parts and toner logistics.
| Service Tier | Response Target | Preventive Maintenance | Parts & Toner | Typical Fit |
|---|---|---|---|---|
| Essentials | Next business day | Annual | Pay-per-incident | Light office fleet |
| Managed Print (MPS) | Same business day | Semi-annual | Auto-replenishment | AltaLink / VersaLink fleets 10-200 devices |
| Production Standard | 8 business hours | Quarterly | Priority parts logistics | PrimeLink, Versant 280 |
| Production Premium | 4 business hours | Monthly + color-baseline audit | On-site parts kit | Iridesse, iGen 5, Baltoro HF, Versant 4100 |
Manufacturer-trained engineers dispatched to your site. Replaces fusers, drums, developer housings and motion-control subassemblies. OEM-grade diagnostic software only.
Scheduled PM protocol per model, including belt tension, color-separation alignment, developer housings, air filters and fume-hood integrity checks.
For PrimeLink / Versant / Iridesse: monthly G7 or Fogra PSO re-baseline with spectrophotometer measurement and report log attached to your contract file.
Auto-replenishment triggered by SNMP thresholds. Genuine-Xerox consumables only; we track lot numbers per machine for warranty traceability.
On-site operator and key-operator certifications — production press care, daily calibration protocol and escalation procedures.
Monthly dashboards: impression counts, toner consumption, fault-code frequency and MTBF trend per machine. Delivered as CSV and PDF.
Include your device count, model mix and monthly impression volume and we'll scope a coverage tier within one business day.
Request Service Proposal